Biography of Petrozavodsk

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We apologize in advance. Sources of photo materials on the Kareliagid website. Order is a properly executed request for the customer to receive services selected on the Kareliagid website. The complex of tourist services that make up the tourist product may include: -services for placement; -transportation services, transfer; -Excursive services; Payment - cash transferred by the tourist LLC Kareliyagid to pay for reserved tours.

The official website of the tour operator: Kareliagid. The design of the booking booking booking is carried out in ON-line mode on the Kareliagid website. Calculations are made through the Internet acquiring payments. The rights and obligations of the parties to grant the customer a tourist product or tourist service, in accordance with the consumer properties of all paid services. If it is impossible to provide confirmed travel agencies, changes in the value of the tourists, as well as their conditions, immediately inform the customer about the above circumstances.

In the case of replacing the ordered placement of the hotel, the hotel, etc. The category of the hotel is determined in accordance with the certificate issued by the competent authorities. The tour operator in such cases does not bear any responsibility to the customer. To suspend the execution of the contract in case of violation by the customer of the payment procedure, in cases of non -granting or untimely providing the customer with tourists and documents necessary for the execution of the contract or violation by the customer of other duties established by this Agreement, or refuse to fulfill the contract in accordance with Art.

To receive from third parties directly providing the customer for tourists services included in tourist products, bonuses, discounts and other forms of material incentives and leave them at their disposal. If the actions of the customer at the place of stay caused damage to the tour operator, the tour operator has the right to demand his compensation from the customer in full, in accordance with the current legislation of the Russian Federation.

The tour operator has the right to provide the service chosen by the customer through third parties, namely other tour operators, without notifying the customer, if this service has identical parameters and will be fully transported, route, cost. After the tour operator confirms the reservation of the tourist product in the approval of the tourist product or a separate tourist service and the signing of this Agreement, make payment in accordance with the terms of this Agreement.

In writing, bring to the attention of the tour operator when booking information about circumstances that prevent the possibilities to carry out a trip to which, inter alia, is the need to receive special permits or approvals from third parties or competent authorities. The information specified in this paragraph may be submitted by the customer using electronic or other means of communication.

Get the documents necessary for the trip. Inspect the specified documents and notify the tour operator without delay in the deficiencies discovered in the documents. The customer agrees to introduce the tourists specified in the contract and the applications with the content of the contract and with all the information provided by the tour operator to the customer if the customer has concluded this Agreement not only on his own behalf, but also on behalf of or in the interests of the persons specified in the contract; At the same time, the customer guarantees the availability of authority to exercise a transaction in other people's interests.

Responsibility for the failure to submit information received from the tour operator by tourists is the customer. The customer is obligated to the tour operator to be responsible for compliance by tourists of the obligations listed in the contract. The tour operator is not liable in violation by the customer or customers of the above rules. The customer is obliged to incur expenses related to the transportation of excess baggage at his own expense, to free the number at the hotel of another place on the last day of stay before the billing hour, pay for services for the services provided by the hotel with the accommodation tool and not included in the ordered and paid tourist products or accommodation service.

The customer is responsible for violation or non-compliance by the customer and tourists with the requirements of the sanitary-epidemiological, medical or other restrictive nature in v.The customer bears full and independent responsibility for compliance with such requirements, undertakes to receive information about such requirements from open sources in a timely manner, as well as receive and present at the first request of authorized persons any permit documents, medical reports, etc.

The customer is full and independent responsibility for the absence of such documents and the impossibility of their receipt or submission. Timely arrive at the meeting place established by the tour operator. Non -appearing delay is a non -fulfillment of oncoming obligations entailing the consequences provided for in the village of Traveling of the trip only only by prior agreement with the tour operator 5.

Responsibility of the parties. The procedure for providing claims. Responsibility to the customer by tourists for non -fulfillment or improper performance of obligations under the contract is carried out by the tour operator. The tour operator is not responsible for the actions of the inaction of third parties if federal laws and other regulatory legal acts of Russia establishes that a third party is responsible to tourists.

For non -fulfillment or improper performance of their obligations under this Agreement, the parties are liable in the manner and amount provided for by the current legislation of the Russian Federation. The tour operator is responsible to the customer for the actions of the inaction of third parties, on which the tour operator is entrusted with the fulfillment of part or all his obligations to customers, if federal laws and other regulatory legal acts of the Russian Federation have not established that the third party is liable to customers.

The tour operator is not responsible to the customer for the services of a railway or other carrier, as well as for the abolition or change of the time of departure of trains of other transport due to the fault of the carrier. In case of the customer’s refusal to execute the contract, the customer pays the tour operator actually incurred by the latter expenses related to the fulfillment of obligations under this Agreement.

In case of no resolving the problematic situation on the spot, the claims to the quality of the tourist product are presented to the customer to the tour operator in writing within 20 days from the date of completion of the contract and are subject to consideration within 10 days from the date of receipt of claims. If it is impossible to fulfill the contract completely or in part due to the inaccuracy, insufficiency and or non -frequency of providing the customer with the information and or documents necessary for the execution of the contract, after the appropriate notification on the need to provide such information and documents, the customer is not returned to the cost of the services not rendered.

Change and termination of the contract, this Agreement is considered concluded as a preliminary contract from the date of registration. This Agreement, which establishes the rights and obligations of the parties on the sale of a tourist product, is considered concluded from the moment the tour operator confirms the possibility of the provision of services specified in the contract.

This Agreement may be changed or terminated by agreement of the parties or on other grounds provided for by applicable law and this Agreement. Each of the parties has the right to demand a change or termination of this agreement in connection with a significant change in the circumstances from which the parties proceeded at the conclusion of the contract. Significant changes in circumstances include: deterioration of travel conditions; changing the timing of the trip; unforeseen growth of transport tariffs; The impossibility of the customer of the trip due to the circumstances of the Customer Customer, refusal to issue a visa and other circumstances.

The customer has the right to terminate this Agreement at any time unilaterally without explanation of the reasons or for reasons not related to the fulfillment by the tour operator of his obligations. The recognition of unilateral termination of this Agreement arises from the moment the tour operator receives the customer’s written announcement of the refusal.

In this case, the customer does not return funds in the amount of the actually incurred expenses of the tour operator. The return of funds paid by the customer is carried out by the customer by the tour operator, if the other method of receiving funds is not indicated by the customer in the application for termination of the contract. If it is impossible to implement the tour due to the restrictions related to Covid 19, the contractor is returned to the customer paid funds in full.

Other conditions of the tour operator is exempted from liability for partial or complete non -fulfillment of obligations under this Agreement, if such non -fulfillment occurred due to the validity of force majeure circumstances, that is, extraordinary and inappropriate circumstances under these conditions.Cases of insurmountable force in accordance with this Agreement are recognized: war or military operations; the introduction of a state of emergency, unrest, robbery and terrorism, revolution, sabotage, strike; accidents in transport, traffic jams, accumulation of transport; weather conditions, natural disasters: storms, hurricanes, fires, cyclones, earthquakes, tsunami, floods; The actions of the authorities, embassies, the adoption of laws, decrees of the President, government decrees, regulatory acts of customs authorities, other federal bodies, regional, regional state authorities and local authorities, including any authorities and local self -government of foreign states that impede the implementation of the terms of this agreement.

The parties consider the transfer of notifications and documents a friend from a friend using email addresses specified in the contract, as well as through telephone communication, including SMS-informing. Communication with the customer at the place of temporary stay is carried out by the phone specified in this Agreement. In the event that messages, notifications or other documents of the customer are received later than the end of the working day of the tour operator, they are considered received and will be processed on the next working day.

The customer tourists are informed about the circumstances depending on it, which can reduce the quality of the tourist product or to entail the impossibility of providing services included in the tourist product, including informed about the availability or absence of a trip to the submitted documents. In accordance with the legislation of the Russian Federation, flights, train tickets and insurance policies are independent agreements between the customer and the air carrier or insurer.

By default, tickets under this Agreement are purchased by a tour operator at tariffs that do not provide a refund in case of refusal to transport or visit the museum. Covering on insurance cases is provided by the insurance policy and is decided by the customer independently with the insurance company. The customer allows the tour operator to process his personal data and personal data of the tourist - OV specified in the contract, namely: name, patronymic, last name, date of birth, gender, registration address, postal address, contact phone numbers, email information, information about income, information about the place of work - including the collection, systematization, storage, storage, clarification Change, use, distribution, including the transfer in the territory of the Russian Federation and cross -border transmission, depersonalization, blocking, destruction of personal data for purposes related to the execution of this Agreement.

Consent was issued for a period of 5 years. The consent given by the customer to process his personal data may be withdrawn by sending a written application to the email address specified in the contract. The customer’s consent to the processing of his personal data is considered to be withdrawn after 10 working days from the date of receipt of the application to the company.

The customer of the present guarantees that it has legal grounds provided for in articles, of the Civil Code of the Russian Federation, to act in the interests of all persons on behalf of which they have concluded a real agreement, and all these persons are warned about these circumstances. In this case, the signing of consent to the processing of personal data from each such person is not required.

The general provisions of this policy of processing personal data are drawn up in accordance with the requirements of the Federal Law from the operator to its most important goal and the condition for the implementation of his activity by the observance of human and citizen rights and freedoms in the processing of his personal data, including the protection of rights to the inviolability of private life, personal and family secrets.

The basic concepts used in politics 2. Automated processing of personal data is the processing of personal data using computing equipment; 2. Blocking personal data - temporary termination of personal data processing, except if processing is necessary to clarify personal data; 2. The information system of personal data is a set of personal data contained in the databases, and ensuring their processing of information technologies and technical means; 2.

Depersonalization of personal data - actions, as a result of which it is impossible to determine without the use of additional information the belonging of personal data to a specific user or other subject of personal data; 2.Personal data processing - any action of operations or a set of actions of operations performed using automation means or without the use of such means with personal data, including collecting, recording, systematization, accumulation, storage, clarification of update, change, extraction, use, transmission of distribution, provision, access, depersonalization, blocking, removal, destruction of personal data; 2.

Operator - a state body, municipal body, legal or individual, independently or together with other persons organizing and or carrying out the processing of personal data, as well as determining the purpose of the processing of personal data, the composition of personal data subject to processing, operations performed with personal data; 2. Providing personal data - actions aimed at disclosing personal data to a specific person or a certain circle of persons; 2.

Distribution of personal data-any actions aimed at disclosing personal data to an indefinite circle of persons to transfer personal data or to familiarize yourself with personal data of an unlimited circle of persons, including the publication of personal data in the media, placement in information and telecommunication networks or providing access to personal data in any other way; 2.

Cross -border transfer of personal data - the transfer of personal data to the territory of a foreign state to the body of a foreign state, foreign physical or foreign legal entity; 2. The destruction of personal data is any actions, as a result of which personal data are destroyed irrevocably with the impossibility of further restoration of the content of personal data in the personal data information system and or material carriers of personal data are destroyed.

The operator can process the following personal data of the user 3.